Warranty

The Eagle Creek No Matter What® Warranty

All Eagle Creek products are backed by our No Matter What® Warranty. From day one, Eagle Creek has been committed to building durable travel gear that lasts.

Our No Matter What® Warranty is extended to the original owner of the item and covers defects of functional aspects of the product for the life of your gear. No matter what happens to your Eagle Creek travel gear along the way, we are here to get you back to your next adventure as soon as possible.

This Warranty Covers

Defects in materials and workmanship, including the following components:

  • Wheels are covered by Eagle Creek's lifetime warrantyWheels
  • Handles are covered by Eagle Creek's lifetime warrantyHandles
  • Zippers are covered by Eagle Creek's lifetime warrantyZippers
  • Fabric tears are covered by Eagle Creek's lifetime warrantyFabric Tears
  • Luggage frames are covered by Eagle Creek's lifetime warrantyFrames
  • Buckles are covered by Eagle Creek's lifetime warrantyBuckles

This Warranty Does Not Cover

Our warranty covers defects in materials and workmanship – not normal aging, misuse, or neglect, as follows:

  • Replacement after item is at the end of its life.
  • Replacement of any non-defective parts.
  • Cosmetic damage – including but not limited to scratches, dings, dents, scuffs, stains, color changes, fabric discoloration, or other non-functional changes in the appearance of the product that occur during normal handling.
  • Damage determined by Eagle Creek to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use.
  • Technological obsolescence.
  • Damage of contents or replacement of lost or stolen gear and/or its contents.
  • Eagle Creek gear that is no longer in the original owner’s possession.
  • Products purchased from unauthorized sellers.

If a covered defect occurs within the product’s lifetime, we’ll repair the item or provide a credit toward replacement. The lifetime of the product is the period during which the item can reasonably be expected to remain in usable condition, with proper care, for its intended purpose. It is not based on the owner’s lifetime.

All products naturally wear out over time. The lifetime of a product ends when:

  • Materials have broken down due to age.
  • Zippers, handles, or wheels have worn out from repeated use rather than from a defect.
  • Stitching has weakened from stress or friction.
  • Cosmetic damage – does not affect function and is expected with use.
  • Loss of performance due to long-term exposure to the elements or storage conditions.
  • Intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use.

Purchasers of Products who wish to make a warranty claim based upon a Product defect should submit a claim through the Warranty Request Form below.

  • You may be asked to provide proof of purchase.
  • You are responsible for shipping fees to get your gear to Eagle Creek Authorized Repair Centers. Please use a courier with tracking. Eagle Creek will cover cost of materials and labor to repair your product and return shipping charges within the country where the Repair Center is located.

In lieu of shipping your bag to a Repair Center, we offer DIY repair kits to help save time and money. Common repairs that can be done at home include some wheel replacements, broken buckles, folding boards, and other miscellaneous parts.

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